Luxury Rental Apartments
in Kraków, Poland
Confirm booking now and pay 25% deposit using online credit/debit card booking (preferred)
Make reservation and acknowledge payment of 25% deposit within 3 days to confirm booking
Confirm booking - complete the payment process using your credit card and receive an instant booking confirmation email.
Make reservation - Your reservation will be held for 3 days during which an acknowledgement of payment of 25% deposit must be received to confirm your booking. You will receive an instant email confirmation of the reservation
Please take the time to read the terms and conditions of AAA Krakow Apartments carefully. Engaging our services involves agreeing and subjecting yourself to these conditions. If you disagree with any of the terms and conditions set out in this section, please refrain from engaging the services of triple 'A' Krakow Apartments.
AAA Krakow Apartments cancellation policy is set out to be fair to the client whilst compensating us for lost booking opportunities brought about by the cancellation. The amount charged to the client for making the cancellation is related to the remaining time Krakow Apartments has to find alternative bookings and the cost of returning the funds. Therefore it pays for the client to give notice of a cancellation as early as possible to reduce any unnecessary costs to both parties.
*Complete days refer to whole days, which exclude the day on which the cancellation was made and the day of arrival.
AAA Krakow Apartments will not make exceptions to the cancellation policy due to personal circumstances of the client or force majeure. Personal circumstances include illness, changes in travel plans, travel delays, and any other reasons related to the clients personal circumstances which results in them not being able to fulfill the booking with Krakow Apartments, with the exception of serious illness, serious injury or the death of the client. Force majeure includes war, strikes, natural catastrophes and any other events considered 'acts of God.'
Full refund will be given irrespective of the time of the cancellation in the case of serious illness, serious injury or the death of the client. The definition of serious illness or serious illness is 'the complete deterioration of health or a disabling infection which prohibits the client from leaving his place of residence, or place of hospitalization (where the client is undergoing treatment) on the date of the commencement of the rental period. A signed doctors note will be required as proof.
Krakow Apartments reserves the right to change the apartment booked for another apartment in Cracow of equal or higher standard, should the original property not be available for any reason. If the apartment is replaced for an apartment of lower standard, then the difference in cost of renting the original and substitute apartment will be refunded.
In the case of credit/debit card bookings, card details will be held a security for damage to our apartments in Cracow. For bookings other than credit card bookings, the damage deposit referred to on the details page of the apartment must be paid in cash on exchange of keys for the apartment or alternatively a credit card information can be provided at this stage. The deposit will be returned in full on checkout assuming there is not damage to the apartment other than normal wear and tear.
We will charge for any major damage to our properties or the breakage of any significant items during your visit including a flat fee of 100 Pln (approx 25 Euros) for loss of keys. Charges will be made in a fair manner to put right the damage, or to replace the broken objects. A spring cleaning charge will also be made to any guestswho are found to have been smoking in their apartment accommodation. Charges will be automatically deducted from your credit/debit card in the case of credit/debit card bookings and will be deducted from the damage deposit in the case of other payment methods.
Your reservation will be held for 3 days for you to confirm your booking, by acknowledging payment. After 3 days the reservation will automatically be removed from our system. Within 5 days of arrival we can only accept immediate payment of 25% deposit to confirm your booking immediately.
Check out time is before 11.00 am and check in time is after 2.00 pm.
Triple 'A' Krakow Apartments include linen and towels in addition to the Amenities and composition of apartments listed under the apartment details. Please ensure to check these details at time of booking. The apartment will also have been cleaned prior to arrival of the guest.
Payments can be made using most major credit cards, bank transfer or cash. Payments must be made in PLN, although other currencies may be accepted. For bank transfers the sender is responsible for any charges.
Krakow Apartments under no circumstances takes any liability to personal injuries or damages sustained by guests staying in its apartments. Guests confirm that they have personal insurance that will protect them against any injuries sustained while residing in any apartment. The liability of triple 'A' shall be limited to the total cost of any amount paid for the booking in question and no more.
Under no circumstances must the number of guests exceed the maximum stated on your booking form, including babies and overnight guests. Any additional guests over the number described on the booking form will be charged at 0 to 20 Euros per person per night. No property may be used for business purposes of any sort without prior agreement in writing from triple 'A'
Any problems or complaints must be made to AAA Krakow Apartments directly who will respond in a timely manner to rectify the problem as soon as possible.
Should Krakow Apartments not respond appropriately or not act reasonably in the rectification of any problems, resulting in a significant disruption to the guest's stay in the apartment a negotiated discount or refund will be given. The liability of shall be limited to the total cost of any amount paid for the booking in question and no more.
I wish to make a reservation enquiry - if you would like to enquire about reserving an apartment for specific dates, check availability of apartments, request a price quote for a specified trip.
I wish to make a general enquiry - any other enquiries and general questions/comments/requests
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Which booking method should I use?
Book Online - Reserve an apartment for specific dates and receive an instant email confirmation. You can either pay 25% deposit straight away to confirm the booking or just reserve the apartment and pay the deposit within 3 days. Please be sure to read our terms and conditions which includes our cancellation policy
Booking Centre - Send a reservation enquiry to our helpful staff by email, telephone or skype. We will respond within 24 hours and be able to answer any questions you may have.
Provide information (preferred) - Complete your check in/check out dates and number of guests on the apartments details page and current price and availability will be displayed making online booking available.
Booking centre (contact our reservation staff) - Contact a AAA Krakow Apartments representative by email, telephone or skype. We will respond to any enquiry within 24 hrs.
